Q: How is the delivery sequence arranged? Are orders with identical configurations strictly prioritized by lock-in time?
A: Your order will be scheduled for production based on the final lock-in timestamp. For orders with identical configurations and delivery cities, vehicles are prioritized according to the lock-in sequence. Factors such as regional logistics and material availability may also influence delivery timelines.
Q: How much does Xiaomi SU7’s preferential service package cost, and where can it be purchased? A: The Xiaomi SU7 preferential service package will be officially available for purchase in June. Owners can order it through the mobile app’s mall. This service package aims to provide users with cost-effective service benefits and enhanced experiences. Please…
Q: Can I order and install home charging equipment now? Will specialists assist with property documentation? A: After purchasing the home charging package, an engineer will contact you to schedule an on-site survey. Product specialists will guide you through the property documentation preparation process, ensuring compliance with installation requirements. The service team coordinates material verification…
Q: Why can’t the Xiaomi SU7 Founder’s Edition be delivered on April 3rd despite being pre-produced? A: The Xiaomi SU7 Founder’s Edition, limited to 5,000 units, underwent advance production to expedite deliveries. Each vehicle must pass rigorous quality inspections and logistics protocols before reaching delivery centers. Currently, all units are completing final production and quality…
Q: Recently, there were online reports about stained seats in test drive vehicles. What caused this? A: During the current peak test drive period with unexpectedly high visitor traffic, some stores receive nearly 10,000 daily visits. The frequent and intense test ride sessions make it difficult to confirm whether seat surface damage resulted from hard…
Q: Will there be more CarIoT smart hardware accessories in the future? Will the in-car expansion pin interfaces be opened to third parties? A: Xiaomi will introduce a wider range of CarIoT accessories. The in-car expansion pin interfaces will adopt Xiaomi HyperOS Connect certification, enabling collaboration with third-party developers to jointly build an intelligent ecosystem.
Q: Can the Xiaomi SU7 Standard version’s intelligent driving system be upgraded to support city NOA later? A: The Xiaomi SU7 Standard version does not support city NOA function. If you need to use city NOA, it is recommended to choose the Xiaomi SU7 Pro or Max version.
