Q: Can I still receive the car purchase benefits package if I place an order after April 30?
A: The current purchase benefits package is exclusively available to users who placed confirmed orders before April 30. For purchase benefits after April 30, please refer to subsequent official announcements.
Q: Is there a quick door-to-door repair service for damaged interior components (steering wheel, seat cushions)? A: Xiaomi Auto offers mobile door-to-door services to address users’ needs for basic vehicle maintenance, incidental fault diagnosis, and minor repairs (tire patching/replacement, door handles, and select interior component repairs/replacement). Users can submit service requests via the dedicated service…
Q: Is there a plan for door-to-door test drives? Which cities will be included? A: Currently, we only support in-store test drive bookings. Door-to-door test drives are under planning. Due to current orders and test drive bookings far exceeding expectations, and limited test drive vehicles/staff resources, we temporarily cannot offer door-to-door services to ensure efficient…
Q: Does buying a car include free points, and how can I earn points faster? A: Xiaomi SU7 currently does not offer points with purchases. However, users who paid deposits before April 30, 24:00 received time-limited benefits worth up to ¥22,000 and lifetime access to smart driving features (valued at ¥26,000). Future updates on points…
Q: Why can’t the rear window be lowered all the way down? A: The Xiaomi SU7 rear seats adopt frameless doors and large-sized rear wheels, with the window designed as a single, unsegmented surface to enhance overall aesthetics without compromising ventilation. In similarly designed models, the descent path of the rear window is blocked by…
Q: Can the Xiaomi SU7 Standard version’s intelligent driving system be upgraded to support city NOA later? A: The Xiaomi SU7 Standard version does not support city NOA function. If you need to use city NOA, it is recommended to choose the Xiaomi SU7 Pro or Max version.
Q: Will the Xiaomi SU7 require jump-starting the 12V battery if it drains completely, like some other EVs? A: The Xiaomi SU7 uses a 20Ah lithium iron phosphate (LFP) 12V battery, which offers larger capacity, lighter weight, and longer lifespan compared to traditional lead-acid batteries. Additionally, the vehicle employs dynamic monitoring and intelligent charging for…
