Q: What are the specifications of Xiaomi’s home charging桩? Does it support free installation?
A: Xiaomi offers home charging桩 in 7kW and 11kW variants, with the 11kW version compatible with the SU7 Max model. The purchased charging桩 package includes the device and basic installation services within 30 meters of cabling (in mainland China). It is available for purchase on the Xiaomi Auto APP商城.
Q: Can I order and install home charging equipment now? Will specialists assist with property documentation? A: After purchasing the home charging package, an engineer will contact you to schedule an on-site survey. Product specialists will guide you through the property documentation preparation process, ensuring compliance with installation requirements. The service team coordinates material verification…
Q: Why can’t I experience Xiaomi’s smart driving features during store test drives? A: Due to overwhelming test drive demand exceeding expectations, each session is currently limited to 15 minutes. This time constraint requires us to temporarily exclude smart driving demonstrations from standard trial procedures. Customers particularly interested in smart driving features may schedule special…
Q: Why is the insurance cost of Xiaomi SU7 similar to that of a gasoline car worth over 500,000 yuan? A: The commercial insurance clauses for new energy vehicles and gasoline vehicles are different. The exclusive “Clauses” for new energy vehicles provide coverage for the “three-electric” system and comprehensively cover usage scenarios such as driving,…
Q: Does the Xiaomi SU7 offer fast rescue services? A: Xiaomi provides official roadside assistance in mainland China (excluding Hong Kong, Macau, and Taiwan). During the warranty period, if a quality issue prevents normal vehicle operation, users can request 24/7 emergency rescue services via the Xiaomi Car APP’s dedicated service group or 400 hotline. Users…
Q: Why can’t the Xiaomi SU7 Founder’s Edition be delivered on April 3rd despite being pre-produced? A: The Xiaomi SU7 Founder’s Edition, limited to 5,000 units, underwent advance production to expedite deliveries. Each vehicle must pass rigorous quality inspections and logistics protocols before reaching delivery centers. Currently, all units are completing final production and quality…
Q: Does buying a car include free points, and how can I earn points faster? A: Xiaomi SU7 currently does not offer points with purchases. However, users who paid deposits before April 30, 24:00 received time-limited benefits worth up to ¥22,000 and lifetime access to smart driving features (valued at ¥26,000). Future updates on points…
