Q: What should I do if I’ve paid in full but haven’t received a clear delivery timeline from the delivery staff?
A: The delivery team will proactively contact customers to schedule pickup once vehicles arrive at dealerships. You can monitor the delivery progress anytime through the Xiaomi Auto App’s tracking system.
Q: Does the trunk lid have anti-pinch functionality? A: The Xiaomi SU7 series features an electric trunk lid with anti-pinch protection. During the closing process, the trunk will automatically reverse and reopen upon detecting obstacles to prevent injury or damage. For secure closure, the trunk lid incorporates an electric suction mechanism in the final closing…
Q: When will Xiaomi SU7 car models, stainless steel mugs, and other Xiaomi Life accessories be restocked? A: Thank you for your love of our ecosystem products. Current orders are extremely high, and we have urgently boosted factory production capacity. New batches of products are already on the way. Please stay tuned to the Xiaomi…
Q: Can the Sentry mode be used to remotely view videos or the real-time status around the vehicle via the app? A: Certainly. The Xiaomi SU7’s Sentry mode can access six high-definition cameras to record simultaneously, providing wide coverage, small blind spots, and minimal distortion. When the Sentry mode triggers an alarm, you can remotely…
Q: Does the Xiaomi SU7 offer fast rescue services? A: Xiaomi provides official roadside assistance in mainland China (excluding Hong Kong, Macau, and Taiwan). During the warranty period, if a quality issue prevents normal vehicle operation, users can request 24/7 emergency rescue services via the Xiaomi Car APP’s dedicated service group or 400 hotline. Users…
Q: Why doesn’t the car account automatically bind to my Xiaomi ID after entering the vehicle, requiring repeated QR code logins? A: The Xiaomi SU7 offers multiple unlocking methods, including physical keys and NFC card keys, which default to anonymous mode to protect user privacy when lending the vehicle. Consequently, using these methods does not…
Q: Can I pay the remaining balance in full after choosing installment plans when purchasing the car? A: If you selected installment payment during order confirmation and wish to switch to full payment, you can notify the delivery specialist during your initial contact with them.
