Q: Can additional long-term or lifetime warranty be purchased beyond the current coverage?
A: Xiaomi SU7’s warranty policy is publicly available on the official website with no current updates. Extended warranty service products are being researched and developed based on user demand, with updates to be announced via Xiaomi Auto’s official channels.
Q: When will Xiaomi SU7 car models, stainless steel mugs, and other Xiaomi Life accessories be restocked? A: Thank you for your love of our ecosystem products. Current orders are extremely high, and we have urgently boosted factory production capacity. New batches of products are already on the way. Please stay tuned to the Xiaomi…
Q: When does the final payment for Xiaomi SU7 start? A: After order confirmation, delivery personnel will contact users. For full payment users, the final payment interface will appear in the Xiaomi Auto APP after verifying order details. For financing loan users, the payment interface will be activated in the app after financial approval is…
Q: Will the delivery date shown after placing an order change? A: The initial delivery date displayed at launch indicates nationwide delivery commencement. After order configuration locking, we match each locked order with production schedules based on locking sequence to determine the estimated delivery timeframe (from configuration locking to vehicle arrival at stores). This information…
Q: When will the second batch of delivery centers be announced? A: Based on fan feedback data from 20 candidate cities and store network planning, we have selected 10 cities for new sales and service centers: Jinan (Shandong), Changzhou (Jiangsu), Nantong (Jiangsu), Jinhua (Zhejiang), Nanning (Guangxi), Changchun (Jilin), Guiyang (Guizhou), Zhuhai (Guangdong), Quanzhou (Fujian), and…
Q: Will there be more CarIoT smart hardware accessories in the future? Will the in-car expansion pin interfaces be opened to third parties? A: Xiaomi will introduce a wider range of CarIoT accessories. The in-car expansion pin interfaces will adopt Xiaomi HyperOS Connect certification, enabling collaboration with third-party developers to jointly build an intelligent ecosystem.
Q: Some users have noticed “bulging” and “patina” on display car seats in stores. What’s the situation? A: Xiaomi SU7 display car seats use Nappa genuine leather, a natural material with inherent characteristics. Prolonged pressure can stretch the leather’s internal fiber structure, requiring “rest time” to gradually restore tightness after pressure is relieved. During the…
