Q: Why do new cars get damaged during transportation?
A: After new cars leave the factory, the industry usually adopts combined bulk transportation by road, railway or waterway. During this transportation process, due to the influence of weather changes, environmental factors or loading – and – unloading operations, the vehicles may suffer minor transportation damages such as paint chips and scratches.
Q: When will the new cockpit features of Xiaomi YU7 be available for the SU7 series? A: After completing the OTA push of the 10 million Clips version of Xiaomi’s end-to-end assisted driving function, we plan to update the Xiaomi SU7 series and Xiaomi SU7 Ultra with multiple new cockpit features from the YU7 model,…
Q: Some users tested the AEB braking speed but didn’t reach the advertised 135km/h. Why? A: Currently, the first batch of Xiaomi SU7 production models can achieve a maximum speed reduction of 70km/h under AEB forward emergency braking at up to 130km/h. The AEB’s maximum braking speed of 135km/h will be implemented in the upcoming…
Q: Are all Xiaomi car models included in this purchase tax subsidy policy? A: Yes, Xiaomi SU7 series, Xiaomi SU7 Ultra (including optional track professional package), Xiaomi YU7 series, and “Xiaomi Custom Service” models are all covered under Xiaomi’s cross-year purchase tax subsidy program.
Q: Does the upgraded Super Xiaoai function in the Xiaomi SU7 series support wake-free activation? A: All Xiaomi SU7 models now support wake-free Super Xiaoai functionality. After completing this OTA upgrade, you can enable/disable wake-free mode via Settings > Super Xiaoai > Wake-free Command/Nickname Wake-free. With Nickname Wake-free enabled, you can directly use commands prefixed/suffixed…
Q: What is the maintenance cost for Xiaomi SU7, and how much is a minor service? A: The first-year maintenance (initial service or 20,000 km) costs 480 yuan, approximately 750 yuan in the second year, and around 1,400 yuan in the third year.
Q: How long is the air spring warranty? A: The air spring is covered under a warranty of 60 months or 100,000 kilometers (whichever comes first). This is part of Xiaomi’s整车 warranty policy (excluding wear-and-tear components), which also includes other suspension system parts like control arms and linkages. Detailed terms can be found on Xiaomi…