Q: Will the entire vehicle lose network services if the “in-vehicle network service package” is not renewed in the second year? Are features like XiaoAI voice assistant, map navigation, remote control, and OTA upgrades permanently free? A: Xiaomi SU7 series vehicles receive one year of free “in-vehicle network service package” starting from delivery. After the…

Q: Which charging piles does Xiaomi SU7 support, and is it compatible with all brands of home charging piles? A: For third-party public charging piles, Xiaomi SU7 has tested over 2,000 models from 148 brands (totaling 18,900 units) with three independent verification agencies, achieving over 99% charging compatibility—the highest in the industry among publicly disclosed…

Q: Is there a difference in the quantity and models of smart home devices controllable via car system versus mobile Mi Home? A: Yes. The mobile “Mi Home APP” functions as a full-scale control hub, managing all smart devices linked to your account. The car-mounted Mi Home system operates as a non-full-scale control hub, prioritizing…

Q: Can I cancel the optional fridge when ordering the vehicle? A: The intelligent in-car fridge (worth ¥2000) is complimentary for orders paid before April 30, but it cannot be replaced with a standard storage box. Our fridge supports remote and voice control. With a 4.6L capacity (fits 6 cans of soda), anti-roll brackets, and…

Q: How to use and redeem points in Xiaomi Car APP Rewards Mall? A: You can use points to deduct part of the payment when purchasing products in the “Mall” section of the Xiaomi Car APP. Eligible products are subject to system display. The redemption ratio is 10:1 (10 points deduct 1 RMB). If the…

Q: Can I pay the remaining balance in full after choosing installment plans when purchasing the car? A: If you selected installment payment during order confirmation and wish to switch to full payment, you can notify the delivery specialist during your initial contact with them.