Q: Will there be roadshow plans for cities without physical stores to let more people see Xiaomi SU7? A: Currently in the initial sales period, we’re focusing on providing quality service in first-tier sales cities due to overwhelming customer demand. Post-launch, roadshow plans for other regions will be arranged based on market conditions.
Q: Recently, there were online reports about stained seats in test drive vehicles. What caused this? A: During the current peak test drive period with unexpectedly high visitor traffic, some stores receive nearly 10,000 daily visits. The frequent and intense test ride sessions make it difficult to confirm whether seat surface damage resulted from hard…
Q: Can the Max version adjust front-rear power distribution by itself? Can it be tuned into a pure rear-wheel drive vehicle to improve range? A: The Xiaomi SU7’s custom mode provides 100-level adjustable front-rear drive distribution ratios, allowing users to choose different power distribution proportions for front-wheel drive/all-wheel drive/rear-wheel drive driving experiences.In “M1 Economy Mode”,…
Q: How much does Xiaomi SU7’s preferential service package cost, and where can it be purchased? A: The Xiaomi SU7 preferential service package will be officially available for purchase in June. Owners can order it through the mobile app’s mall. This service package aims to provide users with cost-effective service benefits and enhanced experiences. Please…
Q: Can vehicle maintenance only be done at city delivery centers? A: In 2024, Xiaomi Auto is establishing approximately 130 authorized service centers across 60-80 cities. Users can initiate maintenance requests through three channels: APP-based scheduling systemDedicated service consultant chat groups in the APP24/7 hotline (400-xxx-xxxx)The digital service platform automatically assigns the most efficient service…
Q: Can I order and install home charging equipment now? Will specialists assist with property documentation? A: After purchasing the home charging package, an engineer will contact you to schedule an on-site survey. Product specialists will guide you through the property documentation preparation process, ensuring compliance with installation requirements. The service team coordinates material verification…