Q: Can temporary license plates be processed directly at every delivery center? A: Delivery centers provide temporary license plate services, but some locations may require visits to nearby registration offices due to geographical constraints.
Q: How to process a refund and what is the timeframe? A: Refunds are processed immediately if requested before order lock-in; deposits become non-refundable after order lock-in.
Q: Are there any additional handling fees for applying for car purchase financial services? A: Xiaomi Auto Financial Services does not charge any installment handling fees.
Q: What’s the difference between Xiaomi Auto Financial Services and external institutions’ products? A: Xiaomi Auto Financial Services is the official service brand offering secure and reliable solutions with competitive advantages: Lower interest rates and flexible terms through authorized partnersMultiple standardized loan plans with transparent pricingFull-process support from dedicated consultantsStreamlined digital application with minimal documentationRapid…
Q: Will there be roadshow plans for cities without physical stores to let more people see Xiaomi SU7? A: Currently in the initial sales period, we’re focusing on providing quality service in first-tier sales cities due to overwhelming customer demand. Post-launch, roadshow plans for other regions will be arranged based on market conditions.
Q: Recently, there were online reports about stained seats in test drive vehicles. What caused this? A: During the current peak test drive period with unexpectedly high visitor traffic, some stores receive nearly 10,000 daily visits. The frequent and intense test ride sessions make it difficult to confirm whether seat surface damage resulted from hard…
