Q: Is there a quick door-to-door repair service for damaged interior components (steering wheel, seat cushions)? A: Xiaomi Auto offers mobile door-to-door services to address users’ needs for basic vehicle maintenance, incidental fault diagnosis, and minor repairs (tire patching/replacement, door handles, and select interior component repairs/replacement). Users can submit service requests via the dedicated service…
Q: Does the Xiaomi SU7 offer fast rescue services? A: Xiaomi provides official roadside assistance in mainland China (excluding Hong Kong, Macau, and Taiwan). During the warranty period, if a quality issue prevents normal vehicle operation, users can request 24/7 emergency rescue services via the Xiaomi Car APP’s dedicated service group or 400 hotline. Users…
Q: Must Xiaomi SU7 owners use designated service centers for every repair and maintenance to keep the warranty valid? A: We strongly recommend users choose official authorized service centers for vehicle repairs and maintenance.As automobiles are highly complex structural products, smart car repairs involve software adaptation and programming after servicing. Official service centers employ certified…
Q: Why is the Xiaomi SU7 Founder’s Edition being sold again? Will there be more sales in the future? A: During the initial Xiaomi SU7 Founder’s Edition ordering process, we identified and intercepted abnormal/scalper orders, prompting a second surprise sales round on April 1st at 12:00. This round requires a ¥20,000 non-refundable deposit (order locked…
Q: Why do media test results for acceleration time differ from official data? A: To eliminate interference factors like tire slip and driver reaction time, the industry-standard 0-100 km/h acceleration test typically excludes the initial launch time, focusing purely on the vehicle’s capability. Media tests include the launch time, and variables such as tire condition,…
Q: What is the maintenance cost for Xiaomi SU7, and how much is a minor service? A: The first-year maintenance (initial service or 20,000 km) costs 480 yuan, approximately 750 yuan in the second year, and around 1,400 yuan in the third year.
