Q: Can vehicle maintenance only be done at city delivery centers? A: In 2024, Xiaomi Auto is establishing approximately 130 authorized service centers across 60-80 cities. Users can initiate maintenance requests through three channels: APP-based scheduling systemDedicated service consultant chat groups in the APP24/7 hotline (400-xxx-xxxx)The digital service platform automatically assigns the most efficient service…
Q: Can I order and install home charging equipment now? Will specialists assist with property documentation? A: After purchasing the home charging package, an engineer will contact you to schedule an on-site survey. Product specialists will guide you through the property documentation preparation process, ensuring compliance with installation requirements. The service team coordinates material verification…
Q: Why are accessories in the APP categorized into Founders and Non-Founders editions? Are they not universal? A: Currently, accessories for Xiaomi SU7 and Xiaomi SU7 Founders Edition are fully compatible. The “vehicle adaptation” labeling in the purchasing interface is designed to prepare for future model expansion in the product menu system. This classification ensures…
Q: Can I get a deposit refund if the financial loan is not approved? A: Xiaomi Auto Finance partners with mainstream commercial banks including China Construction Bank, CITIC Bank, Ping An Bank, and China Merchants Bank, along with specialized auto financing institutions. If concerned about loan approval, customers can consult in-store specialists and utilize the…
Q: Can I choose other insurance companies after purchasing the vehicle? A: We recommend completing compulsory traffic insurance before delivery, as lacking it may affect temporary license plate issuance and prevent legal road use. You can view quotes from multiple official partner insurers online and select your preferred provider. Our partner insurers offer consistent pricing…
Q: Which official insurance companies does Xiaomi Auto collaborate with? A: Xiaomi Auto has partnered with four leading insurers: PICC Property & Casualty, Ping An Property & Casualty, CPIC Property & Casualty, and Sunshine Property & Casualty, providing owners with exclusive pricing and streamlined claims services.
