Q: Current data shows some Xiaomi SU7 orders were canceled. Does this mean faster delivery? A: We sincerely apologize as we are currently experiencing overwhelming orders with continuous daily lock-ins. Your delivery schedule will be prioritized based on final lock-in timing. If you’ve locked your configuration, earlier delivery may occur when customers with identical configurations…
Q: What should I do if I’ve paid in full but haven’t received a clear delivery timeline from the delivery staff? A: The delivery team will proactively contact customers to schedule pickup once vehicles arrive at dealerships. You can monitor the delivery progress anytime through the Xiaomi Auto App’s tracking system.
Q: Why can’t the Xiaomi SU7 Founder’s Edition be delivered on April 3rd despite being pre-produced? A: The Xiaomi SU7 Founder’s Edition, limited to 5,000 units, underwent advance production to expedite deliveries. Each vehicle must pass rigorous quality inspections and logistics protocols before reaching delivery centers. Currently, all units are completing final production and quality…
Q: Why does replacing tires significantly affect the Xiaomi SU7’s range in recent media tests? A: The primary factor influencing range is tire rolling resistance. Low rolling resistance tires reduce driving resistance and improve energy efficiency but may slightly compromise acceleration/braking performance. Conversely, high rolling resistance tires enhance acceleration and braking at the cost of…
Q: Does the trunk lid have anti-pinch functionality? A: The Xiaomi SU7 series features an electric trunk lid with anti-pinch protection. During the closing process, the trunk will automatically reverse and reopen upon detecting obstacles to prevent injury or damage. For secure closure, the trunk lid incorporates an electric suction mechanism in the final closing…
Q: Will the entire vehicle lose network services if the “in-vehicle network service package” is not renewed in the second year? Are features like XiaoAI voice assistant, map navigation, remote control, and OTA upgrades permanently free? A: Xiaomi SU7 series vehicles receive one year of free “in-vehicle network service package” starting from delivery. After the…
