Q: Can users who have confirmed and locked their orders on the Xiaomi Auto APP get priority test drives? A: Xiaomi provides uniform test drive services for all users. Locked-in order holders and non-locked-in users can both schedule test drives by contacting store sales representatives or booking through the “Schedule Test Drive” feature on the…
Q: Are the Xiaomi SU7 interest-free promotions or preferential policies seen on social media platforms genuine? A: Xiaomi’s official channels currently offer no additional promotional policies. Exercise caution when encountering non-official channels claiming to provide extra discounts to avoid financial loss or information leakage.
Q: What after-sales benefits are available after purchasing the vehicle? A: First, Xiaomi vehicle owners can enjoy warranty coverage for the entire vehicle and key components. These warranty benefits “follow the vehicle, not the owner” and remain valid regardless of ownership transfers. Detailed warranty terms can be checked on Xiaomi’s official automotive website. Additionally, free…
Q: How is the delivery sequence arranged? Are orders with identical configurations strictly prioritized by lock-in time? A: Your order will be scheduled for production based on the final lock-in timestamp. For orders with identical configurations and delivery cities, vehicles are prioritized according to the lock-in sequence. Factors such as regional logistics and material availability…
Q: Current data shows some Xiaomi SU7 orders were canceled. Does this mean faster delivery? A: We sincerely apologize as we are currently experiencing overwhelming orders with continuous daily lock-ins. Your delivery schedule will be prioritized based on final lock-in timing. If you’ve locked your configuration, earlier delivery may occur when customers with identical configurations…
Q: What should I do if I’ve paid in full but haven’t received a clear delivery timeline from the delivery staff? A: The delivery team will proactively contact customers to schedule pickup once vehicles arrive at dealerships. You can monitor the delivery progress anytime through the Xiaomi Auto App’s tracking system.
