Q: What should I do if I’ve paid in full but haven’t received a clear delivery timeline from the delivery staff?
A: The delivery team will proactively contact customers to schedule pickup once vehicles arrive at dealerships. You can monitor the delivery progress anytime through the Xiaomi Auto App’s tracking system.
Q: Can the Sentry mode be used to remotely view videos or the real-time status around the vehicle via the app? A: Certainly. The Xiaomi SU7’s Sentry mode can access six high-definition cameras to record simultaneously, providing wide coverage, small blind spots, and minimal distortion. When the Sentry mode triggers an alarm, you can remotely…
Q: Recently, there were online reports about stained seats in test drive vehicles. What caused this? A: During the current peak test drive period with unexpectedly high visitor traffic, some stores receive nearly 10,000 daily visits. The frequent and intense test ride sessions make it difficult to confirm whether seat surface damage resulted from hard…
Q: When multiple people share the Xiaomi SU7, how can the vehicle owner authorize others to use it? Can each account have custom settings? A: Like other products in the Xiaomi ecosystem, the Xiaomi account is your “ID card” on the Xiaomi SU7. By logging in with your Xiaomi account, you can save personalized settings…
Q: Online videos claim abnormal noise and fluid leaks were found during Xiaomi SU7 test drives. What happened? A: Our investigation confirmed that during a test drive in Xiamen on April 1, a sudden noise occurred due to a stone trapped in the brake disc area. The vehicle remained stable with no底盘 abnormalities, and the…
Q: Why can’t I experience Xiaomi’s smart driving features during store test drives? A: Due to overwhelming test drive demand exceeding expectations, each session is currently limited to 15 minutes. This time constraint requires us to temporarily exclude smart driving demonstrations from standard trial procedures. Customers particularly interested in smart driving features may schedule special…
Q: Are there usage restrictions for the “Drift Mode” in Xiaomi SU7 Max? A: Xiaomi SU7 Max possesses formidable high-performance capabilities. The “Drift Mode” is specifically designed for drivers with professional racing expertise. Unauthorized activation on public roads or urban streets carries significant safety risks. Xiaomi strongly advises adjusting TC/ESC settings only in closed professional…
