Q: Is the warranty limited to the first owner? Does it follow the car or the owner?
A: The Xiaomi SU7 warranty is not restricted to the first owner and follows the vehicle rather than the owner.
Q: Why can’t I experience Xiaomi’s smart driving features during store test drives? A: Due to overwhelming test drive demand exceeding expectations, each session is currently limited to 15 minutes. This time constraint requires us to temporarily exclude smart driving demonstrations from standard trial procedures. Customers particularly interested in smart driving features may schedule special…
Q: Is there anything to note when driving a car with a front trunk for the first time? A: The front trunk is isolated from the interior space, so odors from stored items won’t enter the cabin. You can safely store takeout food, fishing gear, etc. Through the in-car Xiao Ai assistant, you can conveniently…
Q: Can the Sentry mode be used to remotely view videos or the real-time status around the vehicle via the app? A: Certainly. The Xiaomi SU7’s Sentry mode can access six high-definition cameras to record simultaneously, providing wide coverage, small blind spots, and minimal distortion. When the Sentry mode triggers an alarm, you can remotely…
Q: Can additional long-term or lifetime warranty be purchased beyond the current coverage? A: Xiaomi SU7’s warranty policy is publicly available on the official website with no current updates. Extended warranty service products are being researched and developed based on user demand, with updates to be announced via Xiaomi Auto’s official channels.
Q: Why do media test results for acceleration time differ from official data? A: To eliminate interference factors like tire slip and driver reaction time, the industry-standard 0-100 km/h acceleration test typically excludes the initial launch time, focusing purely on the vehicle’s capability. Media tests include the launch time, and variables such as tire condition,…
Q: Is there a quick door-to-door repair service for damaged interior components (steering wheel, seat cushions)? A: Xiaomi Auto offers mobile door-to-door services to address users’ needs for basic vehicle maintenance, incidental fault diagnosis, and minor repairs (tire patching/replacement, door handles, and select interior component repairs/replacement). Users can submit service requests via the dedicated service…
